Automated emails
16 transactional triggers — toggle on/off, override defaults, and customize copy per template.
Emails send from orders@lumenlabs.peptide.best with the platform brand applied. To use a custom domain (e.g. orders@lumenlabs.com), configure DKIM in Settings → Email domain.
| Trigger | Audience | Sample subject line | Sent (mo) | Open | Click | Status | |
|---|---|---|---|---|---|---|---|
| 1. Welcome — new buyer first purchase Fires once per customer | New buyer | "Welcome to Lumen Labs — your first peptide order" | 96 | 62% | 22% | Edit template | |
| 2. Order placed | Buyer | "Order #PB-44219 confirmed — BPC-157 10mg" | 612 | 78% | 34% | On | Edit template |
| 3. Order packed | Buyer | "Your order is being packed" | 598 | 54% | 12% | On | Edit template |
| 4. Order shipped (tracking) | Buyer | "Your order has shipped — track it" | 584 | 71% | 48% | On | Edit template |
| 5. Order delivered | Buyer | "Delivered! Here's how to store your peptide" | 498 | 69% | 21% | On | Edit template |
| 6. COA available | Buyer | "Your batch COA is ready (PDF)" | 584 | 72% | 56% | On | Edit template |
| 7. Review request (7d post-delivery) | Verified buyer | "How was your BPC-157? Leave a verified review" | 462 | 34% | 11% | On | Edit template |
| 8. Replenishment nudge (30d) | Past buyer | "Running low? Reorder Ipamorelin in 1 click" | 318 | 41% | 14% | On | Edit template |
| 9. Cart abandoned | Visitor | "You left BPC-157 in your cart" | 1240 | 28% | 9% | On | Edit template |
| 10. Back in stock | Waitlist subscriber | "DSIP 5mg is back in stock" | 92 | 74% | 38% | On | Edit template |
| 11. Refund issued | Buyer | "We refunded your order #PB-44192" | 3 | 92% | 4% | On | Edit template |
| 12. Subscription renewal | Subscriber | "Your monthly Semaglutide ships Friday" | 118 | 66% | 18% | On | Edit template |
| 13. Vendor payout sent | You (vendor) | "Payout $11,486.20 sent to Stripe Connect" | 4 | — | — | On | Edit template |
| 14. Vendor low-stock alert | You (vendor) | "BPC-157 10mg has 7 units left" | 14 | — | — | On | Edit template |
| 15. New review notification | You (vendor) | "New 5-star review on BPC-157" | 128 | — | — | On | Edit template |
| 16. Win-back (90d inactive) | Lapsed buyer | "It's been a while — 15% off your next order" | 184 | 22% | 6% | Off | Edit template |
Compliance reminder. Templates may not include unverified medical claims or off-label disease treatments. All edits are reviewed by Trust & Safety before going live. Policy →