1. Acceptance
This Vendor Agreement ("Agreement") is between Peptide.best, Inc. ("Peptide.best") and the vendor identified in the vendor application ("Vendor"). By submitting the application and being approved, Vendor agrees to be bound by this Agreement and to all incorporated Peptide.best policies, including the Terms of Service, Privacy Policy, and Trust & Safety Standards.
2. Eligibility
Vendor represents and warrants that it is a legally formed business entity, in good standing in its jurisdiction of formation, with all licenses, permits, and registrations required to manufacture and/or distribute the products it intends to list. Vendor is responsible for ongoing maintenance of those licenses; loss of a required license is grounds for immediate suspension.
3. Listed products
Vendor may list only products that (a) Vendor has the legal right to sell, (b) meet Peptide.best's COA and verification standards as documented in Trust & Safety, (c) are not on the prohibited list in Section 4, and (d) are accurately described, priced, and stocked.
Vendor warrants that every product listed:
- Has a current batch-specific COA from an accredited third-party lab
- Matches the description, purity claim, and quantity stated on the listing
- Is stored, handled, and shipped per published industry standards for the product class
- Carries an accurate expiration date
- Is free of any material defect
4. Prohibited products and practices
Vendor will not list, sell, or otherwise distribute through the Services:
- Counterfeit or misrepresented products
- Products that violate FDA regulations applicable to the listing context
- Products that infringe third-party intellectual property
- Products containing prohibited substances under applicable controlled-substances law
- Products with medical claims not supported by published evidence
- Products with falsified COAs or expiration dates
Vendor will not engage in:
- Self-reviewing or coordinating fake reviews; circumventing verified-buyer review enforcement in any way
- Off-platform routing of customers to evade commission
- Predatory listing tactics (intentional stock-outs, bait-and-switch, etc.)
- Harassment of customers or other vendors
- Violation of platform pricing, advertising, or content policies
5. Commission and fees
Peptide.best deducts a commission on each transaction. The standard rate is 15% of GMV, subject to per-vendor custom rates negotiated in writing (Section 5.2). Commission is deducted at payout, not at sale. Refunded transactions reduce GMV and commission proportionally.
5.1 Definition of GMV
Gross Merchandise Value (GMV) is the total amount paid by the customer for products, before refunds and reversals. Shipping fees, taxes, and gift-card application are excluded from GMV.
5.2 Custom commission rates
Vendor's effective commission rate may differ from the platform default per a written side letter executed by both parties. Rate changes affect future transactions only and follow the notice rules below.
5.3 Rate change notice
Rate increases: 30 days' notice. Rate decreases: effective immediately upon agreement. Platform-wide rate increases require 90 days' notice to all vendors.
5.4 Other fees
Optional services (advertising, premium listings, managed accounts, certain API integrations) are billed separately at the rates published on the advertising page and elsewhere on the site.
6. Payouts
Payouts are made weekly (every Tuesday) for transactions whose escrow window cleared in the previous week. Escrow window: 24 hours after delivery confirmation by the buyer. Payouts are made by ACH (US) or wire (international); USDC payout is available for non-US vendors upon request.
6.1 Reserves
Peptide.best may hold up to 10% of weekly payout in a chargeback reserve. Reserves are released after 90 days from the underlying transactions.
6.2 Offsets
Peptide.best may offset payouts against amounts Vendor owes (refunds, chargebacks past the platform's coverage, advertising spend, etc.).
7. Customer reviews
Vendor acknowledges the verified-buyer review enforcement described in Trust & Safety:
- Vendor may not delete or edit customer reviews
- Vendor may reply publicly to a review (one reply per review)
- Vendor may flag reviews for moderation review
- Only Peptide.best may remove reviews, and only with a logged reason
8. Intellectual property
Vendor retains ownership of its trademarks, product names, formulations, and product imagery. Vendor grants Peptide.best a non-exclusive, royalty-free license to use, display, and modify those materials in connection with the Services and platform marketing. Peptide.best retains ownership of the platform, the Peptide.best name and marks, and any aggregated/derived data created from marketplace activity.
9. Confidentiality
Each party will treat as confidential any non-public information shared by the other in connection with this Agreement. Confidentiality obligations survive termination for three years.
10. Compliance & audit
Vendor agrees to cooperate with Peptide.best's compliance reviews, including but not limited to providing batch documentation, lab records, and storage facility tour upon reasonable notice. Vendor will maintain records of every sale and batch for at least seven years.
11. Indemnification
Vendor will defend, indemnify, and hold harmless Peptide.best and its affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from (a) Vendor's products, (b) Vendor's breach of this Agreement, (c) Vendor's violation of any law, or (d) Vendor's infringement of third-party rights. Peptide.best will defend, indemnify, and hold harmless Vendor from claims that the Services as provided infringe a third party's IP, subject to standard exceptions.
12. Insurance
Vendor will maintain commercial general liability insurance of not less than $2 million per occurrence and $5 million aggregate, plus product liability coverage of not less than $2 million. Peptide.best may require certificates of insurance and additional-insured endorsements.
13. Limitation of liability
EXCEPT FOR INDEMNIFICATION OBLIGATIONS UNDER SECTION 11 AND BREACH OF CONFIDENTIALITY, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY'S AGGREGATE LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE GREATER OF $50,000 OR THE TOTAL COMMISSIONS PAID BY VENDOR TO PEPTIDE.BEST IN THE 12 MONTHS BEFORE THE CLAIM.
14. Termination
Either party may terminate this Agreement for convenience with 30 days' written notice. Peptide.best may terminate immediately for material breach, fraud, repeated trust & safety violations, or loss of Vendor's required licenses. Upon termination, listings are removed; pending orders are fulfilled per existing terms; reserves are released per Section 6.1.
15. Governing law & disputes
This Agreement is governed by the laws of the State of Texas, USA. Disputes are resolved by binding arbitration in Travis County, Texas, before JAMS, except for IP claims and injunctive relief. Each party waives jury trial and class actions.
16. Entire agreement
This Agreement, together with Peptide.best's published policies (incorporated by reference), is the entire agreement between the parties regarding its subject matter. Modifications require written agreement of both parties, except that Peptide.best may update incorporated policies on notice as provided in those policies.
17. Notices
Notices to Peptide.best: legal@peptide.best, 401 Congress Ave, Suite 1500, Austin, TX 78701. Notices to Vendor: the address and email on file in the vendor portal.
18. Acknowledgment
By submitting a vendor application and being approved to list on Peptide.best, Vendor acknowledges that it has read, understands, and agrees to this Agreement.